NexiGo FAQ | NexiGo
In “Input”, ensure your microphone is selected under “Choose your input device”, then select “Device Properties”. Speak into your microphone and check the volume meter under “Test your microphone” to ensure your settings adjustments work as needed. For more tips and tricks, please visit this link here. Mac OS: 1. The field of view is generated by the shape and curvature of the lens.
This means that generally there is no way to alter the actual field-of-view that is captured by the webcam. As our webcams are built to be Plug-and-Play, you will need to download a third-party application to adjust this setting and run a virtual camera. You can download OBS Studio at the link here to do this. OBS Studio : 1. This will load the webcam into the OBS system. You should now see “Video Capture Device” in the “Sources” box. Right click on “Video Capture Device” to open up a settings menu.
Under “Transform,” click “Fit to screen” to maximize the size of the capture video. Go back to “Transform” and click “Edit Transform. At the bottom, you’ll see “Crop Left” and “Right. In the bottom right, click “Start Virtual Camera. As long as you keep OBS running, you can keep the field of view adjusted to best suit your needs. The example below will detail the next steps in Zoom. Zoom : 1. Open or Join a Meeting. Your device will now display through the parameters you have set up in OBS.
If you are experiencing issues with the audio quality on your webcam, the audio can be optimized using third party software such as Equalizer APO. We are not able to provide support for these third party software programs, please contact the manufacturer of the program for assistance. With our webcam application link provided here you can easily check or adjust the resolution and Frames Per Second FPS settings for your webcam.
Click on Preview. At the top of the Preview window will be the Set Resolution dropdown menu. Click on this to adjust the resolution and FPS for your webcam.
The actual FPS and resolution settings will be displayed at the bottom of the preview screen with the resolution shown on the left and the FPS on the right. The fps figure will not be steady as this is a live counter of the actual frames being displayed.
This figure will change frequently based on the computer’s actual ability to process the information. Some things that can affect this are: computer settings, specifications, how much load is currently on your hardware, how many other programs you may have running, and a wide range of other factors.
Resolution and Frames Per Second settings are often also adjusted by the software you are using to video conference or record videos, so resolution settings made in the NexiGo webcam application likely will not carry over with the webcam as they do with other settings. You will need to check your settings in that software to finetune your video and to see if other resolution or fps options are possible. Windows Users: Method 1: If the Webcam is listed under Devices and printers, please follow the steps.
Type Control Panel and press enter. Click on Devices and Printers. Check if the webcam is listed. Right click on the webcam. Click on Set this device as default.
Follow Method 2 if webcam is not listed. Method 2: What best we can do is we can disable the Internal webcam. You will be able to enable the webcam anytime you want. Click Imaging devices. Right click on the internal webcam.
Click Disable. Microsoft Teams released an update recently that has been causing some issues with microphones. In Microsoft Teams please navigate to the Settings menu, you will find a setting called Automatically adjust mic sensitivity. Please turn that setting off, and this should clear up the microphone issue. Windows Users: 1. Open the “Control Panel” and go to “Sound. Under “Input” you can choose your input device. Shown below 3. If it is, the bar underneath “Test your microphone” should be moving as you make any noise in front of the webcam.
If the bar is moving, then the microphone is working – please make sure the microphone is selected as the audio input device on the video chat software that you are using and it should function correctly. If not, you will need to contact the software’s technical support team.
If there is no movement in this bar or very little movement, unplug the webcam and attempt to plug it into a USB slot on the back of the system. If this does not resolve the issue after minutes, visit the links below for further troubleshooting. Open the “System Preferences” and go to “Sound” 2.
If it is, the bar underneath “Input volume” should be moving as you make any noise in front of the webcam. If not, you will need to contact the software’s technical support team 6. If this does not resolve the issue after minutes, visit the link here for further troubleshooting.
There are several possible reasons for this. The most likely are: 1. Insufficient processing power CPU speed 2. Insufficient network bandwidth 3.
Video chatting software does not support p To resolve these issues: 1. Close other programs that may be using up your CPU’s processing power. This can be anything from other applications to excessive web browsing tabs.
Verify that your computer is capable of handling the processing requirements of the webcam through the software you are using. Verify that no other computers are using an excessive amount of network bandwidth and that you are not downloading anything in the background.
If this does not help, contact your internet service provider for a bandwidth test. Editing the Registry for a known supported resolution like x or x might fix the issue. Note that the higher the resolution, the higher the bandwidth consumption between Workspace app and the VDA. Try a lower known supported resolution e. You can find this by launching the Camera app in Windows 10 and clicking on Settings: Client-side registry:.
Because it is possible to input a value that the webcam does not support e. When this key is not present, a default value of 15 frames per second is selected. The actual frame rate used is dependent upon the Webcam. In this case, only up to 10FPS can be used by the hosted app. Most modern webcams like the integrated ones in a Surface device e. Citrix Workspace app for Windows supports H.
If for whatever reason you want to disable H not recommended , the following registry key on either VDA or the client can be used:. Troubleshooting 8. Although keep in mind that there is no single designated place where they show inside Device Manager. This is device specific. Most common place is under Imaging Devices. Integrated webcams might show in other places e. Citrix Workspace app Desktop Viewer preferences should list all the available webcams on the client.
If that drop down does not show webcams at all, that means the Client cannot access the locally attached webcams. In this scenario, redirection will not work. This can happen because of various reasons, most commonly device drivers not installed correctly because of which Windows cannot recognize webcams.
Important : in some cases, integrated webcams like in a Surface Book will not show in Desktop Viewer preferences. This does not mean they cannot be redirected. By default, all multimedia policies explicitly set on the Controller are stored in these registries:. Keep in mind that these two policies are Enabled by default, and policies that are enabled by default will not show under those regkeys only policies that are explicitly configured will.
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Troubleshooting 1. Policies HDX webcam video compression requires that the following machine policy settings are enabled all are enabled by default. Multimedia conferencing Windows Media Redirection 4. Known Issues Caution! On XenApp 7. XenApp 7. Applications dynamically detect a webcam being plugged in or removed on the client. Users don’t have to restart the application to detect these changes. Only the default camera is enumerated. Review Zoom’s system requirements and ensure your system meets these recommendations.
For musical content, applied lessons, or other situations where preserving audio quality is important, you can change Zoom’s audio settings to minimize automatic adjustments such as gain, extended frequency response, and echo cancellation. While turning off automatic adjustments can preserve the natural sounds of music, singing, or spoken word, it also requires meeting participants to position their microphones and speakers properly, and to manually adjust their microphone levels.
Good conferencing etiquette is also important with these settings; participants should use headphones when possible and mute their microphones when not speaking or playing.
These are advanced features; the instructions below assume you have basic knowledge of Zoom and your computer’s audio and video settings. Remember that each participant will need to adjust their settings to transmit natural sound. Be prepared to advise other participants on how to adjust their audio settings and speaker and microphone placement for best results. After you click Share to share your screen, select Share computer sound in the lower left of the screenshare window.
Troubleshoot camera and presentation issues in a meeting – Google Meet Help.
For example, it can happen if Zoom is not detecting your camera. Here are some of the most common causes that users have reported in the last year: Hardware issues with your camera or webcam. Your device’s camera is turned off in the system settings. The camera isn’t selected in Zoom. Interference from other devices or programs open on your computer. Mar 15, · This problem should probably be some incompatibility of the zoom with your webcam, as the error does not occur in the windows camera application. You mentioned that you noticed this after updating the webcam driver, try to roll back the drive please and check if this occurs. 1. Press Windows + X; 2. Select Device Manager; 3. May 23, · Log in to the Zoom client. Click your profile picture, and then select Settings. Click the Video tab. If your webcam is working, a preview of your webcam is displayed. You can also choose a different webcam, if available. Testing your webcam if you are in a meeting Click the arrow (^) next to Start Video or Stop Video. Click Video Settings.